Kitarat: soittaminen ›

Otin yhteyttä tukeen päivityksestä GP5:een ja annoin palautetta ton demon perusteella GP6:sta. Eka viestini oli hiukan tuohtunut, olisi varmaankin pitänyt vähän rauhoittua ensin. :D
 
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Ok, so now you have a version out that actually works? GP5 crashed so many times during one day it's a miracle so many people use it (including me). Asking money for a legit bug-fix is a cheap act though.
 
Yeah, there are many other things besides that, but I already bought my GP5 and it doesn't work. I like it way more than GP6 (we'll get to that) and so I'd like to use it, but it doesn't work. It crashes a lot. I already paid good money for it. Why won't you fix it rather than trying to get me buy another version that I can't even try out.
 
Sure there are few songs that you let us play, but so what? I don't care about that. I've made 100 songs of my own that I'd like to see how they work out with GP6. Whose bright idea was this? Let's not give anyone a chance to open any files with our software demo. That's stupid.
 
I don't want to buy this one. I don't care if the software's got "better sounding guitars" and all that crap. I'm not gonna make any serious music with the software. It's just a way to write down my songs and maybe see how all the tracks sync up. Now, almost 300 MB software is a bit excessive for that, don't you think?
 
But I like the way the writing works (when the program stays stable)... oh wait, I mean how it used to work. I can't even write drum tabs anymore? What the hell?!? Has somebody there lost his mind? That was the absolute fastest way to get anything down and now you take it away. Cool! "We don't wanna make your experience too comfortable so we're gonna take these simple features off."
 
Also, getting some simple sheet in a printable format with your software is impossible. I was hopeful with GP6, but since it's barely any better than GP5, I don't wanna upgrade. Ok, think about this...
 
I've got two guitar tracks and a song that's 300 bars long. Now Guitar 1 plays during the whole song and Guitar 2 just a small part in the middle of the song. I want to print both of these tracks on the same sheets of paper. But, uh oh! If I make the Guitar 2 visible, I'm gonna have twice the amount of paper full of empty lines! Seriously? Yeah! Nothing you can do about that.
 
Also most of the time I've got almost a third of the paper empty, because I can't adjust the height of the lines properly... dynamically. Now, granted, there are settings for trying to tweak this out and that's great! A lot better than GP5, but still a pain in the ass to work with.
 
You seriously don't give a crap about composing artists or people who want to print their tabs out? All you care about are your RSE-sounds that aren't anywhere near recording quality, but sure as hell take a lot of space from your computer. I mean, look at Power Tab. If you've got two bars of Guitar 2 in your 300 bars composition, you just add the line there! There aren't 298 empty bars in the printed version that waste your paper and ink... not to mention are hard as hell to read.
 
Ok, listen. I don't care. GP6 must be a nice little program. Nice face lift! I just don't feel like buying it. It's not worth the money.
 
Now give me a working version of Guitar Pro 5! I've already paid for it.
 
Thank you.
 
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VASTAUS:
 
Hi,
 
I thank you for your feedback.
I don't thank you for thinking we're only interested in robbing our customers. We do the best we can to improve on what's already existing. Most people are happy with it, some aren't. You don't need to be rude.
GP5 was becoming unstable, that's why GP6 is a complete rewrite, which is going to keep on improving with every update.
Now, you can try reinstalling GP5, you can also update your soundcard's driver -- that actually helps with Realtek soundcards.
 
Your remarks about edition are probably mostly unfounded. If there's anything that has been improved with GP6, it's the possibility to edit your scores whichever way you want them.
 
Musically Yours,
Romain, Customers' Department
Guitar Pro.
 
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JA MINUN VASTAUS TÄHÄN:
 
Hi again,
 
You said that I don't need to be rude, and I agree. I apologize for any harsh language I used. I was somewhat angry and propably should've waited for a better time to write this feedback.
 
Now, that being said -- you say:
 
"I don't thank you for thinking we're only interested in robbing our customers. We do the best we can to improve on what's already existing."
 
Do you really? It hardly seems that way. Was that really THE ABSOLUTE BEST you could do? And now you say I should reinstall and update drivers and all that, but that doesn't work. I tried both, with different computers, did absolutely nothing. Yeah the software starts and works well for about 2 minutes (like before) and then starts complaining about anything I do with it, like so:
 
http://i41.tinypic.com/a0ge29.jpg
 
Is that really the best you are capable in?
 
I mean, I don't like to think that you rob your customers either. What can you do to change the fact that I DO think so? Because now it obviously seems the way and it's got nothing to do with me. I've got a broken software of yours that always had those problems with every computer I used it with and I paid good money for it. I expect something I buy to work. Don't you?
 
If someone sold you a broken Visual Studio or what ever software you use, wouldn't you feel robbed? They never said it wouldn't work, but rather listed all the great features it would have if it did. So you, without knowing any better, bought the software and it's buggy as... yeah. Now this is not unexpected. Of course a piece of software can have bugs, I've made them myself. But if you pay for that piece of software a good deal of money (not $5 etc.) then you expect there to be fixes for that program in time. Don't you?
 
Seriously, don't try to jank me around with your BS. Forgive me if that sounds rude, but I'm really expecting some respect from your end too. I'm not stupid. Sure, some people are like that... you just tell them whatever and "Your remarks about edition are probably mostly unfounded." That's not gonna work here. That's not respectful. That's just telling me: "Shut up, we're not gonna address your problems, so just quit whining." That's pretty bold.
 
And yeah, I know I was disrespectful too, and I apologized about it. It wasn't right from my part to use that kind of language. You don't need to be rude either.
 
Ok, getting back to:
"Your remarks about edition are probably mostly unfounded."
 
How can you tell? "are propably mostly"? What does that mean? You don't know? You made the software. And "mostly"? So some of it is true? Which part? And figure out if they really ARE unfounded and not just "propably". I'm a paying customer here and these problems with your previous versions aren't actually anything "minor" that you can just shrug off. Take some responsibility.
 
Ok, the attached file is a quick scan from one of my tab books and the same thing (basically) with GP5. Can you see the problem? The last line in the scan is two guitars while the two first lines are only one. With GP5 there has to be the whole song full of empty bars. Is that reasonable? Nope.
 
Also, the tab there is really messy. All the notes are clustered together in a very unreadable fashion. In GP6 I saw you could change the position of measure lines, but how about the empty space that rests take? Most of the bars in that GP5 version are filled with empty space created by those rests. Again... why? Can you adjust that in GP6?
 
So, I actually managed to fit the same part of the song on one page, but that's not saying much since there aren't even any bends there (that cover up a lot of vertical space in the score), no Titles of any score information, no vibratos (same as with bends), no instructions etc. That's a mess.
 
Show me a pdf or an image of that piece of tab made with GP6 so that it looks reasonable, and I have a reason to buy it. I'd still prefer the software to be under 100 Megabytes, since I can't even start to imagine how a tab editor would take almost 300MB of space.
 
Now, maybe this time you could actually address some of these issues in your response and not just tell me: "you're wrong... because I said so". That would be... not awesome, but responsible and expected as a part of standard customer service.
 
Musically Yours,
Juha Keränen
Finland
 
Liitekuva: http://i44.tinypic.com/fw6pao.jpg